I bought this presale in January and was told that it would ship in June. I have been checking the website and emailed multiple times with no reply. Now the website says August shipping? The money was already taken out of my account and I have never received a product!
Hello,
We fully understand how anxious you must feel, and we are very sorry to have kept you waiting for so long. The plush products are being made with full effort, and we will push forward every step of the process to complete them as quickly as possible and ship them to you soon.
In the future, we will continue to improve our internal processes and gradually shorten our production cycle, so that everyone can receive their beloved plush items faster. We will also carefully craft every doll, striving to provide you with a better shopping experience.
Thank you very much for your patience, as well as your love and support for PLUSH WONDERLAND.
Ive preordered too so i feel like i get to have a say in this, he’s missing his body scars!! I hope you can change this so by time the orders start shipping out, the one i get has his body scars. it would suck SUPER bad if i got one without it. here are what they look like (this is an official drawing from Kei Urana, the creator of gachiakuta and thus tamsy, herself):
