Refund&Cancellation

1. Order Cancellation

You may contact us to cancel your order at any time before it has been shipped. Once an order has been dispatched, it can no longer be canceled.

2. Return & Refund Conditions

Return Window: We accept return and refund requests within 7 days of package delivery.

Item Eligibility: To be eligible for a return, items must be unused, unwashed, and in the same condition as received, complete with all original packaging, tags, and accessories.

Return Process:

Do not ship items back without prior authorization. Please contact our support team via email first.

Our staff will review your request and provide the official return shipping address.

Refunds will be processed once we receive and inspect the returned item.

Shipping Fees: If the return is due to personal preference rather than a quality issue or our error, original shipping fees are non-refundable, and return shipping costs must be covered by the customer.

3. Damaged, Defective, or Incorrect Items

Immediate Inspection: Please inspect your package immediately upon delivery. If your item is defective, damaged, or incorrect, please contact us within 7 days of receipt.

Proof Required: To help us evaluate and resolve the issue quickly, please provide a clear, unedited unboxing video and photos showing the defect or damage.

4. Shipping & Delivery Refunds

For refunds or issues related to transit delays, lost packages, and failed deliveries, please refer to our Shipping & Delivery Policy.