Refund&Cancellation

How can I cancel my order ？

The Product Department will begin to prepare order in 24 hours after receiving your order. Thus, make sure to cancel your order within 24 hours. 

For partial goods ，If the merchandise has been processed, you will not be able to cancel it. We do not accept any unreasonable cancellation. If you are determined to cancel the order when we are processing the costume, we cannot refund the full payment of the order to you.

I want to return the goods  I received ?

We only accept return&refund within 7 days after the package was delivered .

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You also need email us before you return your order ，our stuff will provide the returning address with you .

We will refund you afer we received your parcel and checked it .

We can only refund you the amount of the product price if the item has no quality problem .

 

Damage and issue

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Pls send us the ope box video  to prove the item you received have quality issue .

 

Order Didn't Arrive 

If the packge takes over 3 months in transit (5 months Brazil & Mexico&Chile ）and still didn't arrive or lost ，we can offer full refund .