Shipping and Delivery

1. Shipping Rates & Processing Time

  • Shipping Cost: Calculated automatically at checkout based on package weight, delivery address, and chosen shipping method.

  • Estimated Delivery Time: Total Delivery Time = Processing Time + Transit Time

 

  • Processing Time: Varies by item. Please check the specific product description page for details.

  • Transit Time: Depends on the shipping method selected during checkout.

  • Tracking Updates: If your tracking status has not been updated for an extended period, please contact our Customer Service team for assistance.

  • Tracking & Delays: Processing and transit times may be extended during peak holiday seasons, national holidays, or unexpected customs delays. If tracking shows no updates for an extended period, please contact Customer Support.

2. Address Requirements & Modifications

  • Address Updates: Contact us immediately if you need to update your address. Once dispatched, address modifications are not guaranteed.

  • P.O. Boxes & Military Addresses: Express couriers (FedEx / DHL) cannot deliver to P.O. Boxes or APO/FPO military addresses. Please provide a physical street address at checkout to avoid delivery delays.

3. Split Shipments & Multiple Items

  • Orders with multiple items ship together by default once all items are ready.

  • For orders with both in-stock and pre-order items, in-stock items will be dispatched first.

  • Note: Additional shipping fees may apply for separate shipments. Email us if you wish to request a split shipment.

4. Shipping Destinations

We ship internationally to the following countries and regions:

Australia, Austria, Argentina, Belgium, Belarus, Brazil, Brunei, Bulgaria, Canada, Chile, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Latvia, Lithuania, Malaysia, Morocco, Mexico, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, Ukraine, USA, Vietnam.

  • Don't see your country? Contact our support email to inquire about special delivery options.

5. Failed Delivery, Refused Packages & Loss/Damage Policy

  • Unclaimed & Refused Packages: If a package is returned or destroyed because you refused to pay local taxes or failed to claim it from the local post office/courier, original shipping charges and return costs will not be refunded.

  • Package Abandonment: Unclaimed packages after the response deadline will be deemed abandoned by the carrier. We accept no liability or refund obligation for destroyed or abandoned packages.

  • Lost Packages: If tracking shows no updates for over 30 days, please contact us. We will file a carrier claim and issue a free replacement or refund.

  • Damaged Items: Inspect your package upon arrival. If damaged, notify us within 48 hours of delivery with clear photo/video proof of both the outer packaging and the product.

  • Address Incorrectly Entered: If a package is not received due to an incorrectly provided address, we are unable to offer a refund.