Hello, I purchased the bag on June 28th of this year for $88, but I haven't received any updates about my package. It's been 5 days and nothing. If this continues, I'm considering filing a complaint.
Hello,
We understand how much you are looking forward to receiving your bag. Upon verification, your order includes pre‑order items, which will be shipped to you as soon as possible once the products are ready.
If you have any questions during the waiting period or after receiving your items, please feel free to send your inquiry along with your order number to our official email address, and a dedicated staff member will assist you.
Thank you very much for your trust and support in PLUSH WONDERLAND!
Hey so I didn't actually buy the bag but I'd like to warn you the shipping is 31 dollars leaving the total to $75 for just the bag, be careful!
Thank you for your honest feedback and for taking the time to remind us – we truly appreciate it.
We understand that shipping costs are a concern for everyone. For this particular product, because it is made of leather material, its weight alone already exceeds the standard limit. The $31 shipping fee covers international express shipping and packaging to ensure that your item arrives safely and promptly. We always strive to offer the most competitive rates, but sometimes the carrier charges are beyond our control.
We value your input and will continue to refine our shipping policies.
If you have any questions, please feel free to contact us at any time.
Thank you again for your attention and support for PLUSH WONDERLAND!