i got roach today, shipping took faster than expected and was WORTH IT ^^ i love him
Shipping tracker shows delivered to mailbox but nothing was in mailbox.
He is absolutely adorable! I love him so much!! Can't wait to collect the rest!!
Hatte mich sehr auf roach gefreut. Leider ging bei der Lieferung was schief, weshalb er nicht ankam und ich mein Geld zurück bekommen habe. Hätte lieber roach als mein Geld gehabt. Nochmal kaufe ich hier aber nicht ein.
😔 We truly feel saddened to hear you say that. We completely understand your disappointment when high expectations aren't met—especially when you mentioned that you 'would have preferred Roach over a refund.' Those words truly touched us deeply.
We work closely with our logistics partners to ensure every treasured item reaches its destination safely, though occasional shipping mishaps can indeed occur, which are truly beyond our immediate control. Upon learning about your situation, we processed your refund right away, as we firmly believe that you shouldn’t have to bear both disappointment and financial loss. Protecting your payment is our top priority.
Although this shopping experience has been unpleasant for you, we still deeply value the connection we've made with you. We sincerely hope that this unpleasant incident won’t completely diminish your fondness for 'Roach' or the other adorable items we offer.
Wishing you all the best in the future. Perhaps at the right time, we’ll have the honor of creating another plush toy that wins your heart.
I can't review your product because the tracking shows it only left China yesterday, 14 days after it was ordered. I'm hopeful it will be a great product when it finally arrives here.