Hello,

We understand your situation. Since the products you purchased include two categories—items currently in crowdfunding and items on pre-sale—there may be a time difference in their shipping schedules. Please send your order number along with the issue you encountered to our official email, and we will have a dedicated team member answer your questions and handle the relevant matters for you. We hope to provide you with a relatively satisfactory solution.

Thank you for your trust in and support for PLUSH WONDERLAND!